- Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements
- Troubleshoot and resolve network issues, device issues and any technical roadblocks of daily operation.
- Configure and install various network devices and services, investigate and resolve troubles related to Network, System, and Database...
- Handle asset management.
- Manage IT infrastructure, system monitoring and reports
- Implement and monitor office IT security
- Perform hardware and software installations.
- Understand and apply the policies where needed.
- Work with oversea third party/partner to implement and maintain network/ CRM implementation.
- Other duties as assigned.
Key Competency – Customer Focus
Develops:
● Seeks information about the real/underlying needs of the customers beyond those initially expressed and matches these to available products and services
● Takes proactive steps to exceed customer expectations and add value – without unnecessarily hindering or putting pressure on self or Team’s area of work
● Seeks customer feedback and acts on it
Key Competency – Analytical Approach (Problem Solving)
Systematic:
● Systematically analyses the pros and cons of an issue and supporting data
● Grasps a problem quickly in its totality and identifies trends and patterns by assimilating relevant information
● Weighs up options using the available data
● Seeks out and uses factual data when available
● Identifies ‘if -> then’ relationships
● Relates and compares data from different sources
Key Competency – Team Player
● Willingly cooperates
● Responds positively to requests for information and help
● Understands how their own behaviour impacts the work of the team and service provided to the customer
● Puts in extra effort to meet team objectives when necessary
● Responds positively when asked to work within a team
● Work with Regional Team and enforce regional policy
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